Big four banks accelerate push into 'agentic' AI
As the push to harness generative AI continues, Australian banks are turning to AI agents to amplify its benefits — though not all are moving at the same pace.
Australia’s major banks are accelerating their adoption of agentic AI — the next phase in the AI revolution — as they aim to dramatically improve efficiency, compliance and technology.
The big four, led by Commonwealth Bank, increasingly see AI “agents” as a way to harness the data generated by machine learning and generative AI.
“We built our first multi-agent solution over a year ago to generate high-quality customer-facing content that was truly personalised. Since then, we have developed several other multi-agent solutions to unpick and migrate complex code bases and automate testing activities,” National Australia Bank’s executive, data strategy, Jessica Gleeson, told Capital Brief.
“We continue to keep a close eye on emerging technologies such as agentic AI, with a view to better understanding how it may be able to assist us to deliver better, safer and simpler customer experiences.”
